Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Getting Started

Who is required to use the Portal?

Anyone can use the Portal. Currently, users of the portal come from various backgrounds and sectors. These include: USAID projects, Development Partners, Government of Ghana (MDAs), Private Sectors, Academia, Civil Society Organization, Non-Governmental Organizations, among others.

Do I have to register to use the Portal?

Registration on is optional; Users can view all features except the forum when not registered. However, registered Users will be able to subscribe to receive notification emails any time a document/resource material is added to the eLibrary. Additionally, events not visible to the public can be viewed by registered users.

Do I have to register/create another account if my email address changes?  

No. If you have prior information of the change, you can log-in to your account and edit your email address. Alternatively, you can send an email to the Administrators via or the Contact page for your account to be edited. Your email address is your unique ID. A second registration results in duplication and incorrect reporting data.

Can I download any material from the eLibrary even if I am not registered?

Yes, you only provide an email through which we can reach you with more information and resources if it becomes necessary.

How do I register on the

Click on the Join/Log-in Button and later on ‘Create Account’. You can also use the ‘Getting Started’ User Guide to go through the registration process.

What should I do if I forget my password?

Use the ‘Forgot Password’ to reset your password or refer to the ‘Getting Started’ User guide. If all fails, send an email to for assistance.

Features on the Portal Database, District Profile Dashboard, Feed the Future Mapping tool and Poverty & Nurition Dashboard

Where can I find more information on the data in the database, dashboard and mapping tool?

The survey reports (e.g. Population-based survey – PBS, Agricultural Production Survey - AgProd, RING SPRING, etc ) are in the eLibrary.

How were the population data obtained?

The Ghana Statistical Services (GSS) growth rates were used to calculate the years after the last census in 2010. Therefore, the 2011 to 2018 data in the Database are projected figures calculated using the growth rates. The Growth rates can also be viewed/downloaded from the database.


How can I receive notification emails for added documents/resources?

Log-in to the Portal. Click on the eLibrary and under ‘Search’, you will see ‘Subscribe’. If already subscribed, you will see it ‘Unsubscribed’ instead of ‘Subscribe’.

Why does some text in the pdf appear/display strange?

This is mainly due to the way the pdf was created. However, if downloaded, the text appears/displays normally.

User Guides and Tutorial Videos

What should I do if I need assistance to use the different features? Database User Guide
District Profile Dashboard User Guide
Poverty and Nutrition Dashboard User Guide
Feed the Future Activity Map User Guide
eLibrary User Guide
Forum User Guide
Getting Started User Guide

If after going through the User guides, you still need assistance, please send an email to


What does FY mean?

FY means Fiscal Year. This is a calendar year for the USAID projects October – September.